Responsible Gambling

Spinko is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small number of individuals, gambling can become problematic. Our Responsible Gambling policy is designed to minimise the risks associated with gambling and to support our players in maintaining control over their gaming habits. We are committed to upholding the highest standards of player protection, guided by our licensing authority's regulations and best practices in the industry. Spinko proactively implements tools and resources to help you play responsibly.

We believe that responsible gambling is a shared responsibility. While Spinko provides the necessary tools and information, players also have a role to play in understanding their own habits and utilising the resources available to them. This page outlines the measures we have put in place and offers advice on how to keep your gambling experience positive and controlled.

Identifying problem gambling early is crucial. It is not always obvious, and individuals may try to hide their difficulties. Here are some common signs that gambling might be becoming a problem:

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, believing you must win back money you have lost.
• Gambling affecting your work, relationships, or financial stability.
• Feeling anxious, guilty, or depressed because of gambling.
• Borrowing money or selling possessions to fund gambling.
• Repeated unsuccessful attempts to cut down or stop gambling.
• Neglecting responsibilities or hobbies in favour of gambling.

If you recognise any of these signs in yourself or someone you know, it is important to seek help. Spinko encourages open communication and provides resources to assist.

Gambling should always be viewed as entertainment, not a way to make money. To keep your experience enjoyable and controlled, consider the following:

• Set a budget for your gambling activities and stick to it. Never gamble with money you cannot afford to lose.
• Set time limits for your sessions. It is easy to lose track of time when playing online.
• Balance gambling with other activities. Ensure it does not become your sole form of entertainment.
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs. Emotional states can impair judgment.
• Understand the rules of the games you play and the odds involved.
• Avoid chasing losses. Accept that losses are part of gambling.
• Never view gambling as a solution to financial problems.

By following these guidelines, you can ensure your time at Spinko remains a positive and entertaining experience.

Spinko provides tools to help you manage your spending effectively. You can set various limits on your account:

• Deposit Limits: You can set a maximum amount of money you can deposit into your Spinko account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This allows you to define the maximum amount of money you are willing to lose within a chosen timeframe (daily, weekly, or monthly). If your net losses exceed this amount, you will be prevented from placing further wagers until the limit period expires.
• Wager Limits: You can set a maximum total amount you wish to wager within a specific period. This helps control the total volume of your betting activity.

These limits can be set and adjusted through your account settings. Any request to increase a limit will typically take a cooling-off period to take effect, allowing you time to reconsider. Decreasing a limit usually takes effect immediately.

If you feel you need a short break from gambling, Spinko offers "Time-Out" or "Cool-Off" options. This feature allows you to temporarily suspend your account for a defined period, typically ranging from 24 hours to several weeks. During a Time-Out:

• You will not be able to log into your Spinko account.
• You will not receive any marketing communications from us.
• Any active wagers or bonuses may be affected, so please review the terms before initiating a Time-Out.

This tool is designed to give you a short break to reflect on your gambling habits without committing to a longer self-exclusion. Your account will automatically reactivate once the specified period ends.

For players who feel they need a longer break or wish to stop gambling entirely, Spinko offers a comprehensive Self-Exclusion program. Self-exclusion allows you to block access to your account for a more extended period, typically from six months up to five years, or even permanently.

• Once self-excluded, you will not be able to log into your Spinko account.
• We will remove you from all marketing databases and cease sending promotional materials.
• We strongly recommend considering self-exclusion from other gambling operators as well.
• During self-exclusion, attempts to open new accounts with Spinko will be prevented.

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has fully elapsed. To initiate self-exclusion, please contact our customer support team, who will guide you through the process. We respect your decision and will provide full support.

Spinko strictly prohibits individuals under the legal gambling age from accessing our services. We employ robust age verification procedures to prevent underage gambling. During registration, all players are required to confirm they are of legal age, and we utilise third-party verification services to confirm identity and age. Our systems are designed to flag and investigate any suspicious activity related to underage access.

Parents and guardians can also take steps to protect minors:

• Keep your Spinko login details confidential.
• Install internet filtering software on your devices to block access to gambling sites.
• Educate children about the risks of underage gambling.
• Monitor computer and mobile device usage by minors.

If you suspect an underage person is using Spinko, please contact us immediately. We take such reports very seriously and will investigate thoroughly.

To help you stay aware of the time spent gambling, Spinko offers "Reality Checks." This feature provides periodic pop-up notifications during your gaming session, reminding you of:

• How long you have been playing.
• Your net winnings or losses during that session.

You can set the frequency of these reminders (e.g., every 30 minutes, hourly). The Reality Check will prompt you to consider whether you wish to continue playing or take a break. This simple tool helps prevent you from losing track of time and encourages conscious decision-making about your play.

If you are unsure whether your gambling habits are becoming problematic, taking a self-assessment can provide valuable insight. Many organisations offer confidential questionnaires designed to help you evaluate your gambling behaviour. These assessments typically ask a series of questions about your feelings and actions related to gambling.

While Spinko does not host a specific self-assessment tool directly on this page, we encourage you to seek out reputable resources that provide them. An honest self-assessment can be the first step towards understanding your relationship with gambling and seeking help if needed. Remember, acknowledging a potential issue is a sign of strength.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)